Privacy Policy

Privacy Policy for Higher-Tier Cleaning

Effective Date: 7/03/2025

At Higher-Tier Cleaning, we respect your privacy and are committed to protecting the personal information you provide us. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our services.

By using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information when you use our services:

• Personal Information:

  • Name, email address, phone number, and billing details

  • Address and details related to the cleaning service (e.g., property size, specific areas to be cleaned)

• Payment Information:

  • Credit card details and payment processing information (processed securely through third-party payment processors).

• Usage Information:

  • Data on how you use our website and services, such as IP address, browser type, and browsing patterns.

• Communication:

  • Records of communications between you and our team (e.g., emails, phone calls, support tickets).

2. How We Use Your Information

We use the collected information for the following purposes:

• To Provide Services:

  • To schedule and fulfill your cleaning service requests.

  • To communicate with you regarding your bookings, confirmations, reminders, and service updates.

• Payment Processing:

  • To process payments securely for the services rendered.

• Customer Support:

  • To respond to your inquiries, address concerns, and assist with any issues related to our services.

• Marketing and Promotions:

  • With your consent, we may send promotional offers, newsletters, and updates about our services. You can opt-out at any time.

• Improvement of Services:

  • To analyze usage trends and improve the quality of our website and cleaning services.

3. How We Protect Your Information

We take the security of your personal data seriously. The following measures are in place to protect your information:

• Encryption:

  • We use encryption (SSL/TLS) for transmitting sensitive data, including payment information, between your browser and our servers.

• Access Control:

  • Only authorized personnel who need access to your information for service-related purposes will have access to it.

• Data Retention:

  • We retain your personal information only as long as necessary to provide services or as required by law. Once no longer needed, your data will be securely deleted or anonymized.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in the following:

• Payment Processors:

  • To handle payment transactions securely.

• Service Partners:

  • To carry out specific tasks related to your cleaning service (e.g., subcontractors), who are required to maintain confidentiality.

• Legal Obligations:

  • If required by law or in response to a valid legal request, we may disclose your information to law enforcement or other authorities.

5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our website. These tools allow us to:

• Remember Your Preferences:

  • So you don’t have to re-enter your information during future visits.

• Analyze Site Traffic:

  • To improve website functionality and user experience.

You can manage your cookie preferences through your browser settings. However, disabling cookies may impact the performance of our website.

6. Your Rights and Choices

You have the right to:

• Access Your Information:

  • You can request a copy of the personal information we hold about you.

• Correct or Update Information:

  • You can request corrections to any inaccurate or incomplete personal information.

• Delete Your Information:

  • You can request that we delete your personal data, subject to any legal obligations we may have to retain it.

• Opt-Out of Marketing:

  • You can unsubscribe from our promotional emails at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

7. Children's Privacy

Our services are intended for adults and are not directed toward children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information.

8. Third-Party Links

Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or content of those sites. Please review the privacy policies of any third-party websites before providing them with your personal information.

9. Changes to This Privacy Policy

Higher-Tier Cleaning reserves the right to update or modify this Privacy Policy at any time. If we make significant changes, we will notify you via email or through a notice on our website. Please review this policy periodically to stay informed of any updates.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, or if you wish to exercise your rights under this policy, please contact us:

Phone: (276) 696 2945
Email: highertiercleaning@gmail.com
Website: www.highertiercleaning.com

By using our services, you agree to the terms outlined in this Privacy Policy.