Refund Policy

A legal disclaimer

Refund Policy for Higher-Tier Cleaning

Effective Date: 7/03/2025

At Higher-Tier Cleaning, we are committed to providing exceptional cleaning services. Our goal is your satisfaction. This Refund Policy outlines the circumstances under which a refund may be issued, as well as the procedures for requesting a refund.

1. Service Satisfaction

• Satisfaction Guarantee: If you are not fully satisfied with our cleaning services, please contact us within 24 hours of service completion. We will arrange a re-clean at no additional cost.

• Refund Eligibility: A refund may only be issued if:

  • A re-clean cannot resolve the issue to your satisfaction.

  • The issue was caused by an error or oversight on our part (e.g., missed areas or incomplete tasks).

Refunds will not be provided for:

• Issues outside of the originally agreed-upon scope of services.

• Client complaints about items or areas that were not part of the cleaning agreement.

• Minor wear or damage to items that were already at risk (e.g., pre-existing stains on carpets).

2. Cancellation and Refunds

• Cancellations: You may cancel or reschedule a cleaning service up to 24 hours before the scheduled time with no penalty. Cancellations made within 24 hours of the appointment will incur a cancellation fee of [$200 or 2.5% whichever is lesser].

• Pre-Paid Services: If you have prepaid for services and cancel within the allowed time frame, a full refund will be issued (minus any cancellation fees).

• No-Shows: If you miss your scheduled cleaning appointment without prior notice, no refund will be issued.

3. Refund Process

• Refund Requests: To request a refund, please contact us at (276)-696 2945 or highertiercleaning@gmail.com with the following:

  • Your booking details (date, time, address)

  • Reason for the refund request

  • Any supporting documentation (e.g., photos of missed areas)

• Refund Timeline: Refund requests will be reviewed within 5 business days of submission. Once approved, refunds will be processed to the original payment method within 7-10 business days.

4. Limitations

• No Refunds for Pre-Existing Conditions: Higher-Tier Cleaning is not responsible for issues resulting from pre-existing conditions, including but not limited to:

  • Stained or damaged carpets, upholstery, or furniture

  • Structural issues (e.g., mold or water damage)

  • Client failure to properly secure valuables or fragile items

• Partial Refunds: If services were partially completed or rendered, we may offer a partial refund based on the work performed.

5. Contact Us

If you have any questions or concerns about this Refund Policy or would like to request a refund, please reach out to our customer service team at:

Phone: (276)-696 2945
Email: highertiercleaning@gmail.com
Website: www.highertiercleaning.com

By booking our services, you agree to the terms of this Refund Policy.